Match Group pays $14 million to settle claims of misleading enterprise practices

The Federal Commerce Fee introduced that Match Group pays to settle a grievance about misleading practices. The settlement charge can be used to supply redress to injured prospects of Match Group’s courting companies, which embody Match.com, Tinder, Hinge, OkCupid, and PlentyOfFish.

The company sued Match Group on a sequence of allegations. In line with the grievance, the courting service firm had used deceptive adverts to encourage subscriptions after which made it tough for purchasers to cancel these subscriptions. Match Group was additionally accused of locking prospects out of their accounts after they tried to dispute billing costs.

Along with the fee, Match Group has agreed to obviously and conspicuously disclose the phrases of its “six-month assure,” in addition to any circumstances or limitations to these affords. It would additionally supply easy mechanisms for purchasers to cancel their subscriptions. Lastly, Match Group won’t retaliate or take motion in opposition to prospects who file billing disputes, and it will not deny these prospects entry to paid-for companies or items.

Match Group additionally drew scrutiny earlier this 12 months after an investigation claimed that it had stories of sexual assault and made little effort to maintain abusive or harmful customers from rejoining different courting platforms it owns.